gold99 Privacy Policy

When you register and use the gold99 platform, we collect certain personal information that is necessary to provide you with a safe, compliant, and enjoyable experience. The types of information we collect include your full legal name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method details and transaction history, which is required to process deposits and withdrawals in Philippine pesos (PHP). During identity verification, we may request copies of government-issued identification documents, such as a Philippine passport, driver's licence, or SSS/UMID card, to confirm your identity and age. In addition, we automatically collect technical data when you access our platform, including your IP address, device type, browser version, operating system, and session activity logs.

Usage and Behavioural Data

We collect data about how you interact with the gold99 platform, including the pages you visit, the games and sports markets you engage with, the time and duration of your sessions, and the features you use most frequently. This behavioural data helps us understand how Filipino players use the platform so we can improve performance, personalise your experience, and identify any unusual activity that may indicate a security concern. We may also collect information you provide voluntarily when you contact our support team, submit a complaint, or respond to a survey. All data collection is carried out in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). We do not collect sensitive personal information beyond what is strictly necessary for account verification and regulatory compliance.

The personal data we collect is used exclusively for the purposes of operating the gold99 platform and delivering the services you have signed up for. We use your registration details to create and manage your account, verify your identity, and ensure that you meet the eligibility requirements for using the platform in the Philippines. Your financial information is used to process deposits and withdrawals through local PHP payment channels, to detect and prevent fraudulent transactions, and to comply with anti-money laundering obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our policies or platform features. Behavioural and usage data is used to improve the platform experience, optimise performance, and tailor content recommendations to your preferences as a Filipino player.

Marketing Communications

With your consent, we may use your contact information to send you promotional communications about new features, VIP programme updates, and platform announcements relevant to players in the Philippines. You can opt out of marketing communications at any time by following the unsubscribe instructions included in any such message, or by contacting our support team directly. We will never sell, rent, or trade your personal data to third-party marketers. Any marketing activity carried out by gold99 is designed to be relevant, respectful, and consistent with responsible gaming principles. If you have opted out of marketing communications, you will still receive essential transactional and security-related messages related to your account.

gold99 does not sell or disclose your personal data to third parties for their own commercial purposes. We may share your information with carefully selected service providers who assist us in operating the platform, including identity verification providers, payment processors, fraud detection services, and cloud infrastructure partners. All third-party service providers are contractually required to handle your data securely, to use it only for the specific purpose for which it was shared, and to comply with applicable Philippine data privacy regulations. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of gold99 or its users. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Cross-Border Data Transfers

Some of our third-party service providers may be located outside the Philippines, which means your personal data may be transferred to and processed in other countries. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that provided under Philippine law, including through the use of contractual safeguards and data processing agreements. We will always inform you of any material changes to the countries in which your data is processed. If you have concerns about cross-border data transfers, you are welcome to contact our support team for further information about the specific safeguards in place.

We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the gold99 platform is encrypted using industry-standard protocols, and sensitive information such as payment details and identity documents is stored in encrypted form on secure servers. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to personal data are trained in data privacy and security best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform and the data it holds. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine regulatory authority in accordance with our legal obligations under the Data Privacy Act of 2012.

Your Responsibility

While we take every reasonable step to protect your data on our end, the security of your account also depends on the steps you take to protect your login credentials. You should use a strong, unique password for your gold99 account and avoid sharing it with anyone. If you suspect that your account has been accessed without your authorisation, please contact our support team immediately so that we can take prompt action to secure your account. We recommend logging out of your account after each session, particularly when using a shared or public device. gold99 will never ask you to provide your password via email, phone, or any channel other than the official login page.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in accordance with anti-money laundering regulations applicable in the Philippines. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the deletion of your account and personal data, we will process your request in accordance with our legal obligations, which may mean that certain records are retained for the minimum period required by law before being deleted. We will inform you of the specific retention periods applicable to your data upon request.

As a data subject under the Data Privacy Act of 2012, you have a number of rights in relation to the personal data that gold99 holds about you. These rights include the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to object to the processing of your personal data in certain circumstances, the right to request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected, and the right to data portability. To exercise any of these rights, please contact our support team by email at [email protected], providing your registered account details and a clear description of your request. We will respond to all data rights requests within the timeframe required by applicable Philippine law, and we will not charge a fee for processing reasonable requests.

Complaints

If you believe that gold99 has not handled your personal data in accordance with this Privacy Policy or applicable Philippine law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact our support team first so that we have the opportunity to address your concern directly and promptly. Details of how to contact the NPC are available on the official NPC website. gold99 is committed to resolving all privacy-related concerns in a fair, transparent, and timely manner, and we take every complaint seriously as part of our ongoing commitment to data privacy in the Philippines.

gold99 uses cookies and similar tracking technologies to enhance your experience on the platform, to remember your preferences, and to analyse how the platform is used by players in the Philippines. Cookies are small text files that are stored on your device when you visit our platform, and they help us deliver a faster, more personalised experience on subsequent visits. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period to remember your settings and preferences. We also use analytics technologies to collect aggregated, anonymised data about platform usage, which helps us identify areas for improvement and optimise the overall user experience. You can manage your cookie preferences through your browser settings; however, please note that disabling certain cookies may affect the functionality of the gold99 platform.

gold99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will update the effective date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the gold99 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or about how your personal data is handled, please contact our support team at [email protected].